Shipping & Service Delivery Policy

1. No Standard Physical Shipping

HRL Housing provides property and housing-related services rather than ordinary retail goods. Online payments may relate to bookings, reservations, applications, installments, processing, or documentation. These services do not normally involve shipping a physical product.

2. Payment Confirmation

A successful checkout normally displays a payment confirmation and transaction reference. Where a valid email address or mobile number is supplied, an electronic acknowledgement may also be sent. Save the reference for your records.

Service processing begins only after the payment gateway reports a successful transaction and HRL Housing completes any required identity, customer, booking, and document verification. A pending or failed payment is not treated as received.

3. Service Delivery

Depending on the transaction, delivery may include:

• Electronic payment acknowledgement or receipt.
• Updating the customer ledger or installment record after reconciliation.
• Reviewing a booking, reservation, or application.
• Processing documentation, transfer, allocation, or customer-service requests.
• Arranging office collection or another agreed method for original documents.

We normally acknowledge a complete paid request within 2 business days. The final delivery time depends on the service, required documents, verification, project schedule, and any third-party or authority approvals. A specific timeline stated in signed booking, allotment, or service documents takes priority.

4. Original Documents and Courier Requests

Original documents are normally collected from the designated HRL Housing office after identity verification. If courier delivery is available and requested in writing, the delivery method, address, charges, risk, and expected timeframe will be confirmed separately before dispatch. Customers are responsible for providing a complete and accurate delivery address and an authorized recipient.

5. Delays or Missing Confirmation

If your account was charged but you did not receive confirmation, do not immediately repeat the payment. Contact us with the transaction reference, date, amount, and the relevant project or customer reference so we can reconcile it. Delays may occur because of banking networks, identity checks, incomplete documents, public holidays, authority approvals, or events outside our reasonable control.

6. Service Contact

Habib Rafiq (Pvt.) Ltd. — HRL Housing
House No. 253-D, Northern Bypass, Near Nigana Chowk, Multan, Pakistan
Email: info@hrlhousing.com
Phone: +92-31-111-444-32 or +92-31-134-111-69
Office hours: Monday to Saturday, 9:00 AM to 5:30 PM

Refund requests are governed by our Return & Refund Policy.